Returns & Exchanges
At Rails, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures that finding your perfect fit is as effortless as our signature Southern California style.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the pre-paid shipping label provided via email.
Package Your Items
Securely pack your items in their original packaging, ensuring all hangtags are attached and the packing slip is included inside.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing